Please allow 1-3 days to process and pack your order up. For customized orders (lip serums, bath salts) please allow 1-7 days as they are handmade.
We have a flat rate of $9 shipping Canada- wide. We ship everything in our catalogue however, all shipping costs are paid for by Customer. Pick ups are free at our location.
If you live nearby and would like to arrange delivery contact me through Instagram @Moonskyns
or email us at firstname.lastname@example.org
Cancellation and Returns
Due to the nature of our products we do not accept any returns unless they cause an allergic reaction (need proof). If you need to cancel an order you have 48 hours. please email email@example.com. If your order has already been filled, we will be unable to cancel it.
Shipping charges are non-refundable. wholesale orders cannot be cancelled or refunded/returned
Once we receive your return we will email you whether we approved full refund, rejected, or partial refund. Any accepted returns must be untouched (for skincare products) or 80% intact (bath salts, bath dusties, lash shampoo). Any accessories that came with your order must also be returned. Anything damaged or missing not due to our error will not be refunded.
You are able to exchange an item if its unused within 7 days. If they are damaged, or defected. *lip serums are not accepted**