Please allow 1-3 days to process and pack your order up. For All Korean skincare products please allow 1-7 days for preparing as they are coming directly from Korean.
Korean skincare will take 1-3 weeks to arrive to your shipping address. We try our best to deliver it as quickly as possible however shipping is out of our control so please remain patient
We have a flat rate of $9 shipping Canada- wide. We ship everything in our catalogue however, all shipping costs are paid for by Customer. Pick ups are free at our location- arrange your pickup by contacting us at firstname.lastname@example.org
All orders over $100 are free shipping.
If you live nearby and would like to arrange delivery contact me through Instagram @Moonskyns
or email us at email@example.com
Cancellation and Returns
Due to the nature of our products we do not accept any returns unless they cause an allergic reaction (need proof). If you need to cancel an order you have 48 hours. please email firstname.lastname@example.org. If your order has already been filled, we will be unable to cancel it.
Shipping charges are non-refundable. wholesale orders cannot be cancelled or refunded/returned
Once we receive your return we will email you whether we approved full refund, rejected, or partial refund. Any accepted returns must be untouched (for skincare products) or 80% intact (bath salts, bath dusties, lash shampoo). Any accessories that came with your order must also be returned. Anything damaged or missing not due to our error will not be refunded.
You are able to exchange an item if its unused within 7 days. If they are damaged, or defected.
- Customs and Duty tax is responsible by buyers.
- We are not responsible for shipping issues caused by the recipient Refusal, Absent recipient, Wrong address, Issues in the recipient country, Issues in the recipient region
- Allow 1-7 days for preparing your package
- 1-3 weeks for package to arrrive to your destination