Shipping Policy

Shipping 

Please allow 1-3 days to process and pack your order up. For customized orders (lip serums, bath salts) please allow 1-7 days as they are handmade. 

Shipping Cost

We have a flat rate of $9 shipping Canada- wide. We ship everything in our catalogue however, all  shipping costs are paid for by Customer. Pick ups are  free at our location.

If you live nearby and would like to arrange delivery contact me through Instagram @Moonskyns 

or email us at info@moonskyn.com

Cancellation and Returns

Due to the nature of our products we do not accept any returns unless they cause an allergic reaction (need proof). If you need to cancel an order you have 48 hours. please email info@moonskyn.com. If your order has already been filled, we will be unable to cancel it. 

Shipping charges are non-refundable. wholesale orders cannot be cancelled or refunded/returned 

 

Refunds 

Once we receive your return we will email you whether we approved full refund, rejected, or partial refund. Any accepted returns must be untouched (for skincare products) or 80% intact (bath salts, bath dusties, lash shampoo). Any accessories that came with your order must also be returned. Anything damaged or missing not due to our error will not be refunded.

Exchanges 

You are able to exchange an item if its unused within 7 days. If they are damaged, or defected. *lip serums are not accepted**